Politique d’expédition

Effective Date: 08/07/2025

Thank you for shopping with PetnPot! We are committed to providing you with the best shopping experience, which includes reliable and timely shipping. Please read our shipping policy below to understand how we handle orders, shipping fees, delivery timelines, and more.

1. Order Processing

• Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order. However, it is not an acceptance of your order. We reserve the right to decline or cancel any order at our discretion.

• Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a shipping notification email with tracking details.

2. Shipping Methods and Delivery Time

We offer a range of shipping methods to meet your needs. The delivery time depends on the shipping method chosen and your location.

• Standard Shipping (USA):
  Estimated delivery time: 6-12 business days

Please note that delivery times are estimates and may vary due to factors outside of our control, such as weather delays or customs processing.

3. Shipping Costs

• Domestic Orders (USA):
  Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected.

• International Orders:
  Shipping fees are calculated at checkout based on the destination and the weight of your order.

• Free Shipping:
  We may offer free shipping on qualifying domestic orders (usually on orders over a specific amount). Check our website for current promotions.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order by clicking on the tracking link provided.

Note: Please allow up to 24 hours for tracking information to update after receiving the shipping notification.

5. Shipping Delays and Issues

• Delays: While we strive to process and ship orders promptly, shipping delays can occur due to reasons beyond our control, such as weather, shipping carrier delays, or customs processing. We appreciate your patience in these cases.

• Lost or Stolen Packages:
  After we hand your package over to the carrier, the title and risk of loss pass to you. If your package is lost or stolen, please contact the carrier directly for assistance. However, if you encounter any problems, feel free to contact us, and we will do our best to help resolve the issue.

6. Customs, Duties, and Taxes (International Orders)

For international shipments, you may be subject to customs duties, taxes, or other import charges depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for details on these potential fees.

7. Modifications and Cancellations

Once an order is processed and shipped, we are unable to cancel or modify it. If you wish to cancel or make changes to your order, please contact us immediately at info@potnpet.com, and we will do our best to accommodate you if the order hasn’t been shipped yet.

8. Customer Support

If you have any questions about shipping, order tracking, or shipping issues, please contact our customer support team:

Email: info@potnpet.com
Website: https://www.potnpet.com