📦 Where do you ship from?
We ship from multiple fulfillment centers across the U.S. and overseas to ensure fast and efficient delivery. Most of our pet products are shipped directly from trusted global suppliers.
🚚 How long does shipping take?
Standard U.S. delivery typically takes 6–12 business days. You’ll receive a tracking number as soon as your order ships. Some items may arrive sooner or in separate packages depending on warehouse location.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay — all processed securely via Shopify Payments.
🛍️ Can I cancel or change my order?
If your order hasn't been processed yet, we can assist with cancellations or updates. Please contact us within 12 hours of placing your order at info@potnpet.com.
🔁 What’s your return & refund policy?
We offer a 30-day return policy for defective, damaged, or incorrect items. Please review our full Return & Refund Policy for full details.
🧼 Are your pet products safe and tested?
Yes! We carefully select products from trusted suppliers that meet U.S. quality and safety standards. Every item is reviewed for pet-friendliness and durability.
🐾 Do you offer pet size guides?
Absolutely! Our collars, harnesses, and apparel include size charts on product pages. If you're unsure, email us and we'll help you find the perfect fit.
📩 How can I contact you?
Our customer happiness team is available Monday–Friday, 9am–5pm (MST). You can reach us at info@potnpet.com or through our Contact Us page.
