Thank you for shopping at PotnPet.com. We are committed to delivering your order as quickly and reliably as possible. Please review our shipping policy below to understand how and when your order will be shipped.

1. Order Processing

• Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Order Confirmation: You will receive an email once your order is received and another with tracking once it’s shipped.

2. Shipping Methods & Delivery Times

We offer multiple shipping options depending on your location. Shipping rates and estimated delivery times will appear at checkout.

Estimated Delivery Times:

• Standard Shipping (U.S.): 3–7 business days
• Expedited Shipping (U.S.): 2–3 business days
• International Shipping: 7–21 business days (depending on location)

Please note: Delivery time estimates may be affected by weather, carrier delays, or customs inspections.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your items. We may offer free shipping on qualifying orders or promotions.

4. Domestic & International Shipping

We ship across the U.S. and to select international destinations. If your country is not listed at checkout, please contact us at info@potnpet.com.

International Orders:
Customers are responsible for any customs duties, import taxes, or fees not included in our shipping charges.

5. Tracking Your Order

When your order ships, you’ll receive a confirmation email with a tracking number and link. Please allow up to 24 hours for tracking details to update.

6. Lost or Damaged Packages

If your package is damaged or lost in transit, please email us at info@potnpet.com with your order number and (if applicable) photos. We'll work with the shipping carrier to resolve the issue promptly.

7. Address Accuracy

Be sure to enter accurate shipping information during checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Questions?

Have shipping-related questions? Reach out to us:

Ather Craft LLC
30 N Gould St #48399
Sheridan, WY 82801
Email: info@potnpet.com

At PotnPet.com, your satisfaction matters. If you're not completely happy with your order, you may return eligible items within 15 days of delivery. Please review the following policy for full details on how returns and refunds are processed.

1. Return Eligibility

To qualify for a return:

• The item must be unused, unopened, and in the same condition as when you received it.
• It must be returned in its original packaging.
• The return must be initiated within 15 days of the delivery date.

Items returned after this period may not be eligible for a refund.

2. Non-Returnable Items

We do not accept returns on the following items:

• Perishable goods (e.g. treats or food)
• Custom or personalized items
• Sale or clearance items marked as “Final Sale”
• Gift cards

3. How to Initiate a Return

To begin your return, email our team at info@potnpet.com and include the following:

• Your order number
• A brief reason for the return
• Clear photos of the item (if applicable)

Once approved, we’ll send detailed return instructions. Customers are responsible for return shipping fees unless the item was incorrect or damaged due to our error.

4. Refunds

Once we receive and inspect your returned item, you’ll receive an email notification. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

• Shipping costs (if applicable) are non-refundable.
• Processing times may vary depending on your bank or payment provider.

5. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original and place a new order separately.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 5 days of delivery. Email info@potnpet.com with your order number and photos of the issue. We will do our best to make it right quickly.

7. Contact Us

If you have any questions regarding this policy, feel free to contact us:

Ather Craft LLC
30 N Gould St #48399
Sheridan, WY 82801
Email: info@potnpet.com